User Agreement

Effective Date: 15 September 2025

1. General Provisions

1.1. This User Agreement (hereinafter — the “Agreement”) is a public offer in accordance with the legislation of the Republic of Kazakhstan and regulates the use of the https://okudemia.kz platform (hereinafter — the “Platform”), provided by the Website Administration (hereinafter — the “Provider”). The Platform is a software product in the form of a website owned by the Website Administration. Copyright for the Platform belongs to the Provider.

1.2. Joining the Agreement is carried out by beginning to use the Platform. Using the Platform constitutes the User’s unconditional acceptance of the terms of this Agreement. If the User disagrees, they must stop using the Platform. Acceptance of the offer is carried out by clicking the “Accept” button during registration or authorization on the Platform.

1.3. A User may be:

  1. an individual who has reached the legal age required to enter into agreements;
  2. a legal entity registered under the laws of its jurisdiction;
  3. a sole proprietor.

1.4. The subject of the Agreement is to provide the User with the ability to use the functionality of the Platform for learning, interaction, uploading and receiving information, as well as obtaining additional services provided by the functionality. Authorized users with specific administrative rights granted by the authorized representative of the Platform owner are entitled to upload necessary information and use related services for organizing training.

1.5. This Agreement comes into force from the moment it is published on the Platform and remains valid until replaced by a new version. The electronic version of this Agreement posted on the Platform has legal force and is considered proper evidence of the terms of interaction between the parties.

2. Terms of Use

2.1. The User agrees to use the Platform only for lawful purposes and not to perform actions that violate the rights and interests of third parties. The User bears personal responsibility for any materials or other information they upload or otherwise make publicly available (publish) on or through the Platform.

2.2. When using the Platform, the User is prohibited from:

  1. posting false or misleading information;
  2. uploading, transmitting, or publishing materials on the Platform without the corresponding legal rights to do so;
  3. engaging in actions aimed at disrupting the operation of the Platform;
  4. registering as a User on behalf of or instead of another person (“fake account”);
  5. misleading other Users about their identity by using another registered User’s login and password;
  6. misrepresenting information about themselves;
  7. gaining unauthorized access to data or functionality of the Platform;
  8. using the Platform to distribute spam, malware, or other unlawful materials, including uploading, storing, publishing, distributing, or otherwise using viruses, trojans, and other malicious software;
  9. unlawfully collecting or processing other persons’ personal data;
  10. uploading, storing, publishing, distributing, or otherwise using any information that violates the laws of the Republic of Kazakhstan.

3. Rights and Obligations of the Provider

3.1. The Provider may unilaterally modify the functionality of the Platform and the terms of this Agreement by publishing the updated version on the Platform.

3.2. The Provider may restrict the User’s access to the Platform in case of violation of the Agreement.

3.3. The Provider takes measures to ensure uninterrupted operation of the Platform but does not guarantee the absence of technical failures or errors.

4. Liability

4.1. The User is responsible for the accuracy of the data they provide and for complying with the law when using the Platform.

4.2. The Provider is not liable for losses incurred by the User as a result of using the Platform, except in cases where such losses are the direct result of intentional actions or gross negligence of the Provider.

5. Intellectual Property Rights

5.1. Rights to the use of information and intellectual property results in certain sections of the Platform may belong to Users or other persons who independently created and/or posted such objects on the Platform without the Provider’s direct involvement. All objects placed on the Platform — including design elements, text, graphics, illustrations, videos, scripts, software, and other objects and their compilations (hereinafter — “Content”) — are subject to the exclusive rights of the Platform owner, Platform Users, or other rights holders. All rights are protected.

5.2. Except as provided by this Agreement and the laws of the Republic of Kazakhstan, no Content may be copied, reproduced, modified, distributed, displayed in a frame, published, downloaded, transferred, sold, or otherwise used in whole or in part without the prior permission of the rights holder, unless the rights holder has expressly consented to free use of the Content by any person.

5.3. Users may use Content accessed solely for personal non-commercial purposes, provided that all copyright notices and authorship notices are preserved, the author’s name is retained unchanged, and the work remains unaltered.

5.4. The User also grants the Provider a non-exclusive, royalty-free right to use Content legally owned and posted by the User on the Platform, solely to the extent required for the functioning of the Platform, including within the Platform’s interface images. This non-exclusive right is granted for as long as the Content is hosted on the Platform. If the User deletes their Content from the Platform, this right is automatically revoked.

5.5. Apart from their own Content, Users may not upload or otherwise make publicly available (publish on the Platform) Content from other websites, databases, or other intellectual property results without the explicit consent of the rights holder.

5.6. Any use of the Platform or Content not expressly permitted by this Agreement or the rights holder’s explicit consent, without prior written permission, is strictly prohibited.

6. Processing of Personal Data

6.1. When using the Platform, the Provider may collect and process the User’s personal data in accordance with the laws of the Republic of Kazakhstan. Rules for the collection and processing of personal data are available on the Website in the Privacy Policy section.

6.2. Personal data is processed solely for the purpose of providing access to the Platform’s functionality, improving service quality, and complying with the laws of the Republic of Kazakhstan.

6.3. The User agrees to the processing of their personal data by confirming consent during registration on the Platform or upon initial login/authorization into the system. By authorizing, the User confirms that they have read the Privacy Policy and this Agreement and consent to the collection and processing of necessary personal data under the stated conditions.

7. Confidentiality

7.1. The Provider undertakes to maintain the confidentiality of information received from the User during the use of the Platform, except in cases provided for by the legislation of the Republic of Kazakhstan.

7.2. The Provider takes necessary organizational and technical measures to protect confidential information from unauthorized access, alteration, disclosure, or destruction.

7.3. The User undertakes not to disclose information obtained in the course of using the Platform if such information is explicitly designated as confidential.

7.4. Disclosure of confidential information is permitted only in cases provided by applicable law or with the written consent of the relevant party.

8. Technical Support

8.1. The Provider provides the User with technical support regarding the operation of the Platform.

8.2. Support is provided through the following communication channels: email, the feedback form on the Platform, and by phone indicated on the website.

8.3. Technical support service working hours: from 09:00 to 18:00 Astana time, on business days (Monday – Friday, excluding official public holidays).

8.4. The response time to User requests is up to 2 (two) business days from the moment the request is received.

8.5. The Provider is not responsible for the inability to provide technical support in cases of force majeure or technical failures beyond the Provider’s control.

8.6. The Provider has the right to suspend access to the Platform if preventive maintenance is required, in the event of force majeure, accidents, or failures in third-party hardware/software systems, or due to actions of third parties aimed at suspending or terminating the operation of the Platform.

9. Access Restrictions

9.1. Access to the Platform is restricted and may be granted only to Users authorized on the Platform. The User has the right to create, modify, supplement, delete, and monitor the relevance of the list of authorized users (individuals).

9.2. Access to the Platform is carried out through a web browser. As with any other product that involves Internet access, the speed and availability of the Platform may be affected by technical factors such as bandwidth, network configuration, etc. The Provider cannot guarantee that the Platform will be available to Users at all times.

10. Platform Security Conditions

10.1. The Provider applies commercially reasonable security measures to protect the website and the information stored within it. However, the Platform should not be considered a data storage service. Upon reaching the purpose of using the Platform, the User is recommended to download and delete their information from the Platform.

10.2. The User is obliged to inform the Provider of any unauthorized access to their Account on the Platform.

10.3. When organizing training, persons administering access to information posted on the Platform must apply the principle of access limitation. Access to necessary Content must be restricted and provided only to those individuals included in the list of approved users.

10.4. In cases where Content contains links to third-party websites, the Provider makes no representations or warranties regarding the content of such sites and does not guarantee that such third-party websites are free of viruses. If the User chooses to leave the Platform and access third-party websites, or use or install third-party software, they do so at their own risk, and from that moment the Agreement no longer applies to the User. In further actions, the User must be guided by applicable rules and policies, including business practices of those parties whose Content they intend to use. Links or instructions posted on the Platform for downloading files and/or installing third-party software do not constitute support or endorsement of these actions by the Provider.

11. Final Provisions

11.1. This Agreement is governed by the legislation of the Republic of Kazakhstan.

11.2. All disputes and disagreements are resolved through negotiations, and if no agreement is reached — through the courts in accordance with the legislation of the Republic of Kazakhstan.

11.3. In the event of amendments to this Agreement, the Provider undertakes to notify the User by posting the relevant notice on the Platform at least 5 (five) calendar days before the changes come into effect.